Deleting Your Account and Data

What data does Stroop Overload store?

Stroop Overload, developed by SoftYorch, stores this data with a registered account:

Email address (used to register and sign in)
Password in hashed form (managed by Firebase Authentication; SoftYorch never sees it)
Nickname, public handle and avatar
Level, experience (XP), ranking points, best score, daily streak and unlocked colour palettes
Games played, won, lost and abandoned, and statistics for each game mode
Trophies unlocked, online-play statistics and position in the global leaderboard

A guest account stores nothing of this on our servers: its progress lives on the device.

How to delete your account

You delete it yourself from the App. It is immediate and permanent, with no need to contact support:

Open Stroop Overload and sign in to your account.
Go to your Profile.
Tap “DELETE MY DATA”.
Confirm with your password in the “DELETE ACCOUNT” dialog and tap “DELETE PERMANENTLY”.

Can’t get into the app? Send your request to softyorch@gmail.com from the email address you registered with, with the subject “Account deletion — Stroop Overload”.

What is deleted and what is kept

Deleted

Email address and sign-in account (Firebase Authentication)
Nickname, avatar and player profile
Level, XP, points, streak, game history, statistics and trophies
Online rooms you took part in and your position in the global leaderboard
The copy of your progress on the device

Kept for a limited time

Crash reports: 90 days. They are not linked to your email address or nickname.
Usage statistics, if you had accepted them: 14 months at most. They hold no email address, nickname or account identifier.

When

On confirming in the App, your data is deleted from our database and your sign-in account is removed in the same operation.

Guest accounts

A guest has no data on our servers beyond an anonymous identifier. Signing out or uninstalling the App removes the progress from the device, and guest accounts unused for 30 days are deleted automatically.

More information

See our Privacy Policy for how we treat your data, your GDPR rights and the providers we use.

Contact

SoftYorch · softyorch@gmail.com